Unfortunately, we are unable to issue refunds on products purchased from Groupon or LivingSocial (since we did not actually perform the original transaction).
Please read and follow all of the instructions that come with your purchase. If your product did not include instructions, please contact our support team by submitting a ticket or go to the Instructions Section of our Knowledge Base. Because of the consumable nature of the gel and because every individual’s results will vary and will depend on many factors, we do not accept returns, we do not guarantee results, and we are not responsible for misuse of our products.
If you feel that you may have received a defective or expired gel, we would be more than happy to replace it upon verifying your purchase. Please contact our support team by submitting a ticket—please provide your proof-of-purchase as well as the lot number and expiration date printed on the small white sticker on the outside of the gel/packaging (photos of the product may be required).