Shipping time is typically 3–7 business days for orders shipped within the United States (7–14 business days for shipments to Canada). However, in rare circumstances beyond our control, it can take upwards of 21 days for US orders (28 days for Canada).
Shortly after you place your order in our online store or redeem a voucher for shipment, you will receive an email confirming your order or redemption. Tracking information will be emailed separately within 1–2 business days of processing your order or redemption. Be sure to check your spam/junk email folders in addition to your regular inbox for these messages.
If you did not receive your tracking information (remember to check your spam/junk email boxes as well as your regular inbox), or if the tracking information shows no movement after 21 days or a misdelivery, please submit a support ticket.